Our solution is tailored to your unique situation to meet
your specific information requirements.

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Solutions 

Information Management

Information structures are often not rigorous enough, leading to difficulty in comprehension. This inaccessibility makes the information useless for most companies, due to various reasons.

Common issues encountered
when extracting information:
  • Information is scattered across multiple reports in text form.
  • Reading each report is necessary to identify and extract relevant information.
  • Filtering reports is necessary due to limited resources to analyze all of them.
  • Extracting information is time-consuming and requires significant human and financial resources to transfer it to a medium that facilitates analysis.
  • Large amounts of information are available but not accessible in their current form
  • The quality of extracted information is dependent on the expertise the person performing the extraction.
  • Lack of an automatic retrieval process based on natural language queries.
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Solutions  

Information Management

Common issues encountered
when recording information:
  • Incomplete information reporting.
  • Inconsistent information reporting with existing data.
  • False or unjustified information reporting.
  • Reporting of information referring to a missing source.
  • Unstructured information reporting.
  • Lack of an automatic validation proccess for information collection.
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Our tailor-made services and applications are designed for:

Research and Analysis Managem
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Maintenance Activity Management

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Customer Service or Healthcare

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Human Resources Management

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Frame 8944 (1)

Solutions  

Research and Analysis

Spend less time on searching, retrieving, and processing information, and more time on analysis.

Our applications and services ensure that the information you receive is extremely accurate, based on verifiable facts and clearly identified sources, and on processing strategies that filter the information and ensure its reliability and consistency.

 

You can be assured of the authenticity of the extracted data and spend more time analyzing the results. Our applications simplify the work of searching, extracting, and processing information, allowing you to focus on analysis and decision-making.

 Solutions 

Main obstacles to data analysis:

Non-standardized or poorly written information.

Relevant information contained in comment fields.

Local or technical expressions or abbreviations.

Scattered information in different fields or sources.

User-created words.

Transactions grouped under a generic title, making analysis difficult.

Words joined or segmented by mistake.

Redundant information in multiple information systems.

Several names for the same subject.

Differing information source management depending on the type of data recorded.

Information recorded in different forms.

Unstructured or poorly prioritized information.

Unrelated sources of information.

Incomplete or difficult-to-understand information.

Inconsistent coding across different information systems.

Idioms, footnotes, headnotes, brackets, quotations, and other non-standard text.

Solutions  

Maintenance Activities Management

Increase staff efficiency

Increase staff efficiency

Our customized applications can simplify the access to information for your team by automatically extracting, standardizing, and categorizing data from multiple information systems. This makes it easy for your team to use the extracted knowledge, regardless of their technical knowledge, without needing to modify their current workflows. Furthermore, a tailor-made application can help you manage the transfer of expertise and mitigate the impact of staff movements.

Control and reduce operating and maintenance costs

The tool rapidly identifies the information required for decision-making from all the scanned documents. We apply multiple processing strategies based on the type of information analyzed, its source, and the data collection processes employed. This methodology allows for the effective filtering of relevant information and ensures its reliability and consistency.

Facilitate reliability and maintainability analysis

The information extracted is automatically standardized and classified, ensuring easy accessibility regardless of your technical expertise. Our approach is designed to adapt to your existing information systems without requiring any changes to your work habits. Additionally, our tool allows your team to access information from various available media by analyzing unstructured text from all your documents.

Support the decision-making process

Knowext develops user-friendly applications that enable you to efficiently extract all relevant information and deliver your desired services to customers without the need for prior training.

 Solutions 

Efficiency Losses
mainly caused by

  • Over or undermaintenance
  • Rework and premature breakage
  • Excessive fluctuations in maintenance times
    and intervals
  • Poor planning of maintenance activities
The return on investment (ROI) depends on the type of efficiency loss (within 6 to 18 months).
Knowext Maintenance
AMPM 4.0: an Integrated Solution
Sample Service Proposal for the Maintenance Sector

Solutions  

Customer Service or Healthcare

Enhance the customer experience, saving time in managing and reporting information.

Our applications can streamline communication between customers, patients, and service providers in the customer service and healthcare sectors.

Using predefined or custom questionnaires, information can be automatically recorded in a database and classified based on urgency, allowing for easy follow-up and proactive decision-making.

This saves considerable time in managing and reporting information, while ensuring that critical information is highlighted for prompt attention. By prioritizing customer and patient needs, our applications contribute to achieving organizational objectives and enhancing the quality of the customer experience.

  Solutions 

Common Information Management Issues

For Customer Service

  • Managing large volumes of messages across different channels.
  • Reducing data processing time.
  • Centralizing data from multiple systems.
  • Ensuring complete and accurate customer information.
  • Improving data consistency and minimizing duplication.
  • Properly integrating customer information (profile, contact details, history).
  • Facilitatin data transfer and conversion.
  • Enhancing security and protection of sensitive information (storage, access management, backup).
  • Improving collaboration between chatbots and agents (call and data transfers).
  • Streamlining access to customer data for service agents.

For Healtcare

  • Reducing training time required to learn multiple information systems.
  • Streamlining the process of extracting reports or test results.<
  • Minimizing time required to write medical visit reports.
  • Eliminating duplicate data entry across information systems.
  • Coding all the transactions required for insurance claims.
  • Reducing risk of errors in medical acts or prescriptions.
  • Ensuring compliance with patient allergies or treatment preferences.
  • Optimizing staff allocation for emergency response.

Solutions  

Human Resources Management

When HR Applications Operate as Separated Systems

HR managers and departments face a significant administrative burden in managing human resources information. Automated applications are essential to simplify this process and reduce the time and effort required to handle personal data. However, many HR applications operate as separate systems, leading to disconnected data silos and manual data entry for each change from one software to another. This inefficiency can lead to errors, duplication, and delays in accessing critical information.

Consolidate all your HR software information into a single, structured, and reliable database to ensure:

  • Improved productivity and efficiency of HR staff with easily accessible and reliable information).
  • Automatic standardization of data and updates across all systems.
  • Effective management of staff including recruitment, contracts, salaries, holidays, sickness,and more.
  • Security of sensitive employee data.

Common HR Data Management Issues:

  • Multiple, separate HR software systems requiring duplicate data entry and causing inconsistencies in employee data across systems.
  • Security and protection concerns for sensitive employee information, including storage, access management, and backup.
  • Difficulty managing and standardizing diverse candidate CV formats and efficiently filtering through candidates during the recruitment process.
  • Lack of a monitoring system to validate the effectiveness of candidate networking efforts.
  • Lack of an automatic system for verifying the accuracy of candidate-provided false information in CVs, such as identity, educational institutions, and diplomas.
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Learn more about our Services

About Knowext

Discover Knowext, a consulting and application development firm specializing in knowledge extraction and data analysis.

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Contact

410 rue Saint-Nicolas, suite 236,
Montréal (Québec) H2Y 2P5

(514) 862-7263

contact@knowext.com

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